Last Updated:June 2026
AtMarvin Camel Safari, we understand that travel plans may change. We aim to provide a fair and transparent refund policy while ensuring that the costs of advance bookings and tour arrangements are covered. Please read this policy carefully before confirming your booking.
- Home
- Refund Policy
1. Refund Eligibility
Refund requests will only be considered if:
The cancellation request is submitted viaemail, phone, or WhatsApp.
The booking is eligible under the cancellation terms below.
The refund request includes your booking details and contact information.
Refunds are subject to applicable transaction charges, payment gateway fees, and any non-refundable costs already incurred for your booking.
- The cancellation request is submitted viaemail, phone, or WhatsApp.
- The booking is eligible under the cancellation terms below.
- The refund request includes your booking details and contact information.
2. Cancellation Charges
Camel Safari, Jeep Safari & Sightseeing Tours
Desert Camp & Customized Tour Packages
Since accommodation, transport, guides, and other services are booked in advance, the following cancellation charges apply:
3. Non-Refundable Charges
The following expenses are generally non-refundable once confirmed:
Hotel reservations
Desert camp bookings
Vehicle arrangements
Guide charges
Government permits
Entry tickets
Payment gateway and bank transaction fees
Any third-party booking charges
- Hotel reservations
- Desert camp bookings
- Vehicle arrangements
- Guide charges
- Government permits
- Entry tickets
- Payment gateway and bank transaction fees
- Any third-party booking charges
4. Tour Modifications
If you wish to change your travel date or itinerary, please contact us as early as possible.
Date changes are subject to availability.
Additional charges may apply if prices have changed.
Some third-party services may not be transferable.
- Date changes are subject to availability.
- Additional charges may apply if prices have changed.
- Some third-party services may not be transferable.
5. Cancellation by Marvin Camel Safari
In rare situations where we cancel a tour due to:
Extreme weather conditions
Government restrictions
Safety concerns
Operational reasons beyond our control
Guests will be offered either:
An alternative travel date,or
A full refund of the amount paid (excluding any non-refundable third-party expenses already incurred).
- Extreme weather conditions
- Government restrictions
- Safety concerns
- Operational reasons beyond our control
- An alternative travel date,or
- A full refund of the amount paid (excluding any non-refundable third-party expenses already incurred).
6. Force Majeure
Marvin Camel Safari shall not be held responsible for cancellations or interruptions caused by circumstances beyond our reasonable control, including:
Natural disasters
Floods
Sandstorms
Epidemics or pandemics
Government restrictions
Political unrest
Road closures
Transportation disruptions
Refunds in such cases will depend on the recoverable amount from our service providers.
- Natural disasters
- Floods
- Sandstorms
- Epidemics or pandemics
- Government restrictions
- Political unrest
- Road closures
- Transportation disruptions
7. Refund Processing
Once approved:
Refunds will be processed to the original payment method whenever possible.
Processing typically takes5–10 business days, depending on your bank or payment provider.
- Refunds will be processed to the original payment method whenever possible.
- Processing typically takes5–10 business days, depending on your bank or payment provider.
8. No Refund Cases
Refunds willnotbe provided for:
No-shows.
Late arrival causing a missed tour.
Unused services after the tour has started.
Voluntary early departure.
Services missed due to personal reasons.
- No-shows.
- Late arrival causing a missed tour.
- Unused services after the tour has started.
- Voluntary early departure.
- Services missed due to personal reasons.
9. Contact Us
For refund or cancellation requests, please contact:
Marvin Camel Safari📍 Near Saraswati Vatika, Kalakar Colony, Jaisalmer, Rajasthan – 345001📞 +91 82097 78044✉️marvincamelsafari@gmail.com
Note:Marvin Camel Safari reserves the right to modify this Refund Policy at any time without prior notice. The latest version published on our website shall apply to all new bookings.